Step-by-Step Instructions
1
Visit jetblue.com and sign in to your TrueBlue account
2
Go to 'Manage Trips' and enter your booking details
3
Select the trip you want to cancel or refund
4
Click 'Cancel Flight' and review the refund options shown
5
Choose between refund to original payment or JetBlue travel bank credit
6
Confirm the cancellation and refund request
7
Receive confirmation email with refund timeline
Requirements & Eligibility
- Blue or Blue Extra fare purchased for cash refund eligibility
- Booking made directly through JetBlue channels
- Valid TrueBlue member account or booking confirmation number
- Request submitted before flight departure
- Blue Basic fares receive travel bank credit, not cash
Frequently Asked Questions
A refund goes back to your original payment method (credit card). Travel bank credit is stored in your JetBlue account and can be used for future JetBlue bookings.
Blue Basic fares are non-refundable for cash but may qualify for travel bank credit if cancelled before departure. The 24-hour cancellation window applies to all fares.
If JetBlue cancels your flight, you are entitled to a full refund to your original payment method, or you may choose to rebook at no additional charge.
JetBlue travel bank credits are valid for 12 months from the date of issue.
Yes, you can request a refund at any JetBlue ticket counter, but processing times are the same as online requests.
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