Refund eligibility is determined by the fare rules and conditions established by the airline or travel supplier at the time of booking. While some tickets may qualify for a full or partial refund, many promotional, discounted, or special fares are strictly non-refundable.
Submitting a refund request does not guarantee approval. All requests are reviewed according to the applicable airline policies, booking conditions, and supplier guidelines. Any approved refund may be subject to cancellation penalties, administrative fees, and other applicable deductions.
Customers must contact our customer support team to initiate a refund request before the applicable deadlines specified by the airline or supplier. Once your request is received, we will submit it to the airline or travel provider for review and processing.
An acknowledgement confirming receipt of your request will be sent to you; however, this acknowledgement should not be considered confirmation of refund approval. The final decision rests solely with the airline or supplier, and we will notify you once their response has been received.
Refund processing times vary depending on the airline, payment provider, and banking institution. Once the airline authorizes the refund, the amount will be credited to the original payment method used during the booking.
Most approved refunds are completed within 4 to 8 weeks, although processing times may vary based on the airline's internal procedures and banking timelines. Delays caused by airlines, financial institutions, or payment gateways are beyond our control.
Service fees, booking fees, convenience charges, transaction processing fees, travel insurance premiums, and other administrative charges collected during the reservation process are generally non-refundable.
In addition to our service charges, airlines may deduct applicable cancellation penalties, fare differences, or other supplier-imposed fees before approving any refund. Only the refundable amount authorized by the airline or travel supplier will be returned to the customer.
Each airline maintains its own refund policies, fare rules, and cancellation conditions. Refund eligibility, refund amounts, processing times, and applicable penalties vary depending on the carrier and ticket type purchased.
Some airlines may issue travel credits instead of monetary refunds, while others may approve refunds only under specific circumstances such as flight cancellations, significant schedule changes, or other qualifying situations. We facilitate the refund request on your behalf but cannot guarantee approval or alter the policies established by the airline or travel supplier.
