Step-by-Step Instructions
1
Log in to your TrueBlue account at jetblue.com
2
Click 'Manage Trips' and locate your booking
3
Select 'Cancel Flight' for the trip you want to cancel
4
Review the fare rules and cancellation fee (if any)
5
Confirm cancellation and choose your credit preference
6
Receive a travel bank credit or refund based on fare type
7
Use travel bank credit within 12 months on any JetBlue flight
Requirements & Eligibility
- Blue Basic fares: cancellation only within 24 hours of booking
- Blue fares: travel bank credit issued (no cash refund)
- Blue Extra fares: full travel bank credit or refund
- All fare types: 24-hour risk-free cancellation window
- Same-day cancellations may incur a fee for some fares
Frequently Asked Questions
Blue Basic tickets are non-refundable and generally cannot be cancelled after 24 hours. Any funds would be forfeited.
If JetBlue cancels or significantly delays your flight due to weather or other operational issues, you may rebook at no charge or receive a full refund.
The travel bank is your JetBlue credit account where cancelled flight funds are stored. You can use this credit for future JetBlue bookings.
Yes, you can cancel individual segments of a round-trip. The credit will apply to the cancelled segment's value.
JetBlue eliminated cancellation fees for Blue and Blue Extra fares. Blue Basic fares may result in forfeiture of the ticket value.
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