Step-by-Step Instructions
1
Log in to your Aeroplan account at aircanada.com
2
Go to 'Manage My Bookings' and select your reservation
3
Click 'Cancel' on the relevant flight
4
Review the cancellation terms and fee summary
5
Choose your preference: refund, travel voucher, or Aeroplan miles
6
Confirm the cancellation and note your reference number
7
Expect an email confirmation within a few hours
Requirements & Eligibility
- Latitude fare required for full cash refund eligibility
- Flex fares may be cancelled for partial refund or travel credit
- Basic fare cancellations result in forfeiture (after 24 hours)
- Aeroplan award tickets require cancellation request through Aeroplan
- Cancellation must occur before scheduled departure
Frequently Asked Questions
Basic fares are non-refundable and non-exchangeable after 24 hours. The ticket value is forfeited upon cancellation.
If Air Canada cancels your flight, you are entitled to a full refund to your original payment method, or you may rebook free of charge.
Standard fare cancellations result in a travel voucher for the unused value, minus any applicable fees.
Award tickets can be cancelled through your Aeroplan account. Miles are reinstated, though a fee may apply depending on timing.
Travel insurance may cover refunds in situations where the airline would normally charge fees. Contact your insurance provider for claim details.
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